Broadcast letters: 12 Sept 2008

Broadcast letters for 12 September, 2008.

TV Licensing has duty to root out evaders

In response to the "BBC has licence to bully boy tactics" letter (Broadcast, 29/08/08), I would like to clarify that it is TV Licensing's duty to enforce the law on behalf of the honest majority who pay the TV licence.

Unfortunately, some people who need a licence will only buy one when warned of the consequences of being unlicensed. For this reason some of our mailings contain messages that are designed to deter a possible evader. However, we don't presume that everyone is guilty of committing an offence and we do try to ensure that non-viewers are not overly troubled by our enquiries.

With more than 25 million licences in force, unfortunately mistakes can happen, but when they are identified we try to correct them as quickly as possible.

We take customer service very seriously and have a thorough protocol for investigating and responding to complaints. We therefore encourage Mr Drake to contact us to discuss any issues that he feels are still unresolved.

For further information on TV Licensing requirements, visit: www.tvlicensing.co.uk/info or contact us on 0844 800 6732.

Ian Fannon
TV Licensing